The Impressive Stairs System

Ensures Installation is
EASY-AS 1-2-3!

Easy-As 1-2-3!

When you order from us you will get an extremely Impressive, Attractive, Fit-for-Purpose Staircase KIT System. All components are machine cut to exacting sizes, all holes are pre-drilled, nothing is left to chance – refer to our specific guarantees on our homepage.

The installation process can easily be undertaken by a competent Do-It-Yourself type person using our detailed Easy-As 1-2-3 installation processes as provided in written form with every delivery box. Please be aware we have full video recordings of each stage of the install process. This is supported by our 24/7 video hotline, should there be any unforeseen problems..

But hey – “Everything is hard until you know how, then it’s easy” – and so it is with the Impressive Stairs Designs.

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Upon expression of interest, we will require your plans, your preferred staircase style and material. Indeed, any information pertinent to the project.

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We will have our estimators, using our purpose-built software, analyse the requirements and we will provide you with an indicative price and our advice/ suggestions for consideration within 48 hours.

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After discussions between the parties of any changes to the proposal, we will send you our Formal Measure Plan. This will allow you to insert all necessary measurements required to design your staircase and/or balustrade/handrail. We do strongly advise all our customers to double check all measurements as we operate on a very strict ‘measure twice and cut once’ philosophy.

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Upon receiving all of your measurements, we will then provide you with our unique Official Staircase Specification Plan which comprehensively details all measurements pertinent to;
(a) stairwell layout
(b) staircase design and
(c) the 3D view of the staircase.

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Once this detailed plan has been double-checked by yourself and found to be correct (specifically as to all measurements indicated), we request you to sign & date the Official Specification Plan and return it to us. Should changes be required,
please advise us ASAP and we will reissue you with a new Official Specification Plan.

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We will then invoice you as per the finalised signed details.

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Once payment has been cleared at bank, our unique highly computerised manufacturing process using World’s Best Toyota Production Systems will see your order completed and packed ready for despatch within seven days.

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Upon completion of the manufacturing processes, we will carefully package your staircase, ensuring it is super sturdy and ready for delivery.
Your Impressive order will be delivered in purpose-built boxes packed onto a custom timber pallet, with each component packed in specific installation sequence. We have carefully configured your delivery to also be easily hand un-loaded for convenience should there be no access to a forklift at your nominated site address.

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At the point of pick up from our factory in Queanbeyan NSW, we will email you all pertinent details including delivery tracking numbers and an approximate delivery date.
The delivery to your pre-nominated site will be made by a major contracted professional transport company whom we have substantially screened for professionalism, reliability and (presuming no major on road hold ups beyond the controllability of ourselves or the deliverer) timely delivery.

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Upon delivery, our specific requirement is that you will immediately fully check the contents to ensure all matters are as detailed by us in the checklist as included with the delivery.

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In the rare event of any damaged or missed items, we remind you of our strong ‘fit-for-purpose, extra strong & safe set of stairs’ guarantee.
We will replace any staircase parts or inclusions not deemed fit-for-purpose, at our cost

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To trigger this guarantee, we require you to call within 48 hours of delivery and we will instantly get to work in addressing your problem for a rapid recovery. Should we not have heard from you in 48 hours we will assume all is as it should be (and is, 96.5% of the time).

Wanting to know more Call us today!

Call Us Today!